In January 2009 in Queensland, RMLV training for approved managers became mandatory, and must be renewed every three years. There are many rules and regulations that RMLV training teaches, such as the acceptable hours of operation concerning alcohol for specific venues, noise levels that are tolerated, and the proper license and permits needed to operate and be able to sell and serve alcohol. Having the appropriate training is the best way to keep a positive relationship with your neighbors as well as keeping trouble and conflicts at a minimum in your fine establishment.
There are very few managers who are genuinely prepared to handle a client who has gotten out of hand with a bartender, another patron, or just in general. Although security should always be on the property for crowd control, there are many managers who are so afraid of legal action that they do not step in and deal with the situation when they can. The best way to ensure you and your staff are able to handle an unruly client with confidence is to have completed RMLV training.
While, there are many requirements for employees who work in a business that is selling alcohol, RMLV training is geared towards management. This training course not only teaches the laws and all the details of license requirement, but also many strategies that assists managers in ensuring their staff is conducting business within the guidelines. Managers who have completed RMLV training are able to teach their staff the proper way so that they have all the tools and resources available to handle situations that have gotten out of control, while all in a safe and legal manner.
Management of a licensed venue is not always easy. It is vital to keep a healthy balance between withholding the laws and keeping your staff and clients happy and safe too. If someone who has left your place of business after consuming too much alcohol has an accident, you may be held at fault since your establishment was the one servicing alcohol to the patron. If your business is held responsible, you could face a loss of license, huge fines, or worse even- being forced to close the doors of your own establishment. RMLV training assists management in recognizing when these situations arise. This allows the management to properly train staff in these areas in order to be thorough in preventing something negative from happening and your reputation of your establishment being damaged.
Management is the key to running a business properly and efficiently. Every business is only as good as the management that is running it. RMLV training provides the manager or owner of the business all of the basics of protecting its staff and clients and keeping them safe and legal.