Making the transition from employee to manager is not simply a shift in pay scale, but carries with it increased duties and responsibilities. Rather than looking to somebody else to resolve conflicts and handle difficult situations among staff as well as with patrons, managers take this responsibility upon themselves. This responsibility doesn’t simply stop at increased staff expectations, but involves increased legal liability; having the responsibility of managing a licensed venue means that an individual is directly tied to any success or failure. Therefore, if a patron leaves an establishment after consuming alcohol and does so in an unsafe manner resulting in injury, management is always either directly or indirectly to blame. RMLV training will fully equip management to be aware of the very dire legal and professional consequences that can result from alcohol related injury coming to a patron. Only management that is fully aware of how important it is to take every step to maintain the safety of every individual who enters or leaves that establishment will be successful in their job role.
RMLV training will not only prepare managers for the possible negative consequences of managing a licensed establishment, but provides practical skills in how to best communicate with and monitor staff. It is a delicate balance of monitoring and controlling certain staff behavior whilst maintaining a respectful and friendly atmosphere that makes for successful management. It takes a very specific set of skills to be able to do this job effectively; staff must be comfortable enough to confide in management, but also maintain a level of respect for their authority. In this way, many managers struggle with blurring the line between ‘friend’ and ‘employee’, which serves as a common source of discomfort and conflict.
When it comes to following practices and regulations put in place for safely serving liquor to the public, management must put their business integrity above their popularity. When the larger picture is taken into consideration, if management allows unsafe liquor sale practice to occur and subsequent injury is the result, the business is then vulnerable to debilitating fines and possible closure. With closure of a business, every staff member, manager and owner included, suffers. RMLV is thus an integral part to maintaining the viability of a business and the maintenance of the happiness and job security of all staff members.
This article was written by Vanessa Dyals, on behalf of CFTQLD, offering you affordable and convenient online courses. To know how distance education works, you may also visit Wiki.answers.