IP based functionality or VoIP and Automated attendants
If you are still using an analog phone system you have to upgrade to a VoIP based phone system as VoIP is 40 to 70 percent less expensive than traditional phone service. Moreover, for small businesses, analog phone systems will become extinct and analog landlines will become obsolete by the end of this year. An IP based phone system helps in saving money by removing old limited physical infrastructure. With the advancement in technology, no one will waste money paying for both data and voice. Businesses prefer SIP Trunking with an IP based phone for leveraging cost savings and eliminate the waste.
Another feature is an auto attendant that has various benefits for phone systems like voicemail to email, a professional greeting, twinned desk phone or call routing to cell phones. Although companies prefer to live interaction with clients, an auto attendant can also perfectly fit into a complementary role. The main purpose of using this feature is saving money as it allows advanced call routing and put customers at ease round the clock. This feature works perfectly in a small office environment or used for supplementing agents in a call center. If you look at your latest phone system, you can find that the phone is already configured with the advanced functions of an auto attendant.
Voicemail to text or e-mail and Call recording & accounting
On average, a person checks mails about 15 to 20 times daily. People who do not check mails frequently are more proficient in completing their important tasks. When your voicemail can be sent directly to your mail address, it helps in increasing efficiency. There are various benefits when you can check the mails from your mobile phone like faster retrieval of messages, you can play the voice mail, you can immediately respond to the mail and there is an option to keep all the records. Having all the voicemails send to your mailbox helps easily accessible from any location thereby improving collaboration. You can easily upgrade this service for adding value to your small business phone system ( https://ringleader.co/blog/ ). With this service, you can enhance the efficiency of customer service, reduce the mistakes, improve response time with customers and the most important is empowering your employees.
Small business always searches various ways to understand and address customer requirements while focusing on budget and following the core principles of the organization. By analyzing the minute details of client conversations, companies can get a better level of understanding. This is possible with the call-recording feature that helps in capturing forgotten or missed details, improves customer satisfaction and helps in promoting regulatory compliance.