1. Call Forwarding/Voicemail
A large number of small businesses cannot remain open 24 hours; it is not financially viable. However, customers can call your business any time as per their convenience. If you have not made arrangements to handle such customers, you would be losing several business opportunities.
The VoIP solution you choose should offer an ability to convert phone messages into an email which would be great for your business. Leading VoIP solutions also offer a voicemail system where customers can leave messages and your customer service department can call back and tap the business opportunity.
Call forwarding is another important feature that ensures users to receive calls even when out of their office. Make sure the VoIP solution offers voicemail and call forwarding features that can improve business communication.
Conference calling facilitates business communication and plays an important role in business growth. The VoIP conferencing feature allows people from different geographical locations to meet at a “prearranged” time over the telephone.
The best VoIP solutions offer a conferencing feature that allows managers to speak to their clients and employees regularly. Besides interacting with many people at one time, the conferencing feature also sharing of documents and presentations, collaborating on calendars, and even desktops.
The conferencing feature is useful in business activities like contract negotiations, product demos, and deal closing.
3. Call Recording and Rating
If you want to improve the quality of your customer service, the phone system needs to offer features like call recording, call analysis, and call rating. You need to look for a VoIP phone service that provides full visibility into your business communication. The call data recorded by the VoIP phone system can help in
· Setting call quality standards
· Enhance staff coaching and training
· Improve customer retention
· Enhance revenue generation
4. Auto Attendant
The auto-attendant feature refers to an automated menu that you hear when you call businesses. Your organization may have many departments and the customer might not know the extension of the department. In such cases, the auto-attendant gives the caller the exact direction they need.
When the VoIP solution you choose has an auto-attendant feature, you don’t need a human operator to route calls to the right department. The auto-attendant feature can answer, route, and escalate calls with courtesy. The auto-attendant feature keeps the customer happy (no waiting time) and also saves on hiring costs.
5. Mobile App
The VoIP phone service ( https://ringleader.co/blog/ ) should offer a mobile app that would allow your employees to use the service from any location. This will keep all business communication centralized and allow for easy analysis and business decisions.
Do you’ve any questions about VoIP phone service?